Traditionally, our collaboration tools have been divided into silos based on the mode of communication. In the Microsoft space, we’ve used Outlook and Exchange for persistent messaging, Skype for Business for real-time communication, and SharePoint to provide a place to share documents and other information.
These tools work together to provide for our communications needs, whether they’re real-time, message based, or documents and other content. They work well together, but they’re still separate programs we have to run, and constantly flip between. As we do, the information is organized differently in each tool: most of us view email by date, Skype by person, and SharePoint by project or team. That’s a lot of context switching. Of course we’re all used to this, and probably don’t even notice how much of our attention goes into it.